Professional Education Course

Systems Operations in Health and Humanitarian Response

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Course Title: Systems Operations in Health and Humanitarian Response
Program ID: LOG 5003P Subjects: Healthcare, Humanitarian Logistics, Supply Chain Management


Registration DeadlineSection DatesFormat & LocationCEUsFeeStatus
May 04, 2015 (Mon)May 15, 2015 (Fri) - May 16, 2015 (Sat)Atlanta (Georgia Tech Global Learning Center) (this is an onsite course)2.2$2,400OPEN

Registration deadline: May 4, 2015

Meeting Times
On the first day, check in at least 30 minutes before the class start time.

  • Friday, May 15, 2015 (8:30 AM-5:30 PM)
  • Saturday, May 16, 2015 (8:30 AM-5:30 PM)

Alternate Rates

  • $2200 -- SCL Alumni and members of: APICS, AST&L, CSCMP, GT Alumni, GT EMIL, GT MSSCE, GTMI, INFORMS, Military (Active and Retired), NLDC, Supply Chain Leadership Council, WERC
  • $2000 -- Certificate Rate (Must sign up for all three certificate courses at same time)
  • $330 -- HHL Scholarship Award Recipients (Visit for details)


15184 and 15183 / 220415336

Important Course Information

This course is offered in a blended format with content presented both online and face-to-face.

View Online Pre-Course Activities
(LOG 5103)
View Onsite Classroom Activities
(LOG 5003)


Course Description

Despite having common goals, often the lack of cooperation and coordination between humanitarian organizations results in procurement and allocation inefficiencies. As a result, a systems view of a humanitarian effort is needed to ensure appropriate use of scarce resources to meet the goals at hand. This course will focus on conceptual and modeling skills to understand and effectively manage humanitarian response from a systems perspective. Models will address system characteristics (e.g. demand dependencies) that drive system dynamics and policies to regulate performance. Course topics include methods for improving coordination and collaboration, addressing demand dependencies, and reliably measuring and evaluating system performance.

Who Should Attend

  • Tactical & strategic members of Non-governmental organizations
  • Private corporations involved in the humanitarian relief efforts
  • US Federal government employees
  • US State or local government employees
  • Humanitarian Foundation members
  • TITLES: Program Managers, Director of Field Operations, Disaster Relief Manager, Director of Logistics & Inventory, Logistics Officers

How You Will Benefit

As a participant, you will learn to:

  • Describe and model the impact of demand dependencies among the many partners within a health or humanitarian response.
  • Identify methods for mitigating or reducing inventory variability and costs through information sharing among supply chain partners.
  • Identify opportunities for coordination within organizations and collaboration across organizations for increased efficiency and improved outcomes
  • Describe the strategic behavior of decision makers and the impact of the market (or contract) structure on the participant's actions and the overall system dynamics.
  • Define evaluation metrics in alignment with the system goals and structure system operations and incentives that address and evaluate these metrics.

Course Materials

  • Participants will receive readings, case studies, spreadsheet files, and lecture slides.
  • Participants should bring a laptop with Microsoft Excel and wi-fi capability.

Course Administrator

Julie Swann

Course Agenda

There are approximately six hours of pre-course work that must be completed before attending the first day of class. These topics will be covered:

PRE-COURSE ACTIVITIES (Conducted online)
Coordination and Collaboration 3 hours
Incentives 1 hour
Systems Analysis 4 hours
Day 1: Incentives
Coordination and Collaboration
Day 2: Dependent Demand
System Interactions and Performance Measurement

Expected time for Pre-course Activities total:  8 hours

NOTE:  Pre-course activities will conducted online using a learning management system. Access instructions will be provided to registrants when details become available.

Certificate Information

This course is: