The course is an introduction to the concepts, methods and approaches of a lean management system – the management system associated with the Toyota Motor Company – and the practical application of lean through a hands-on Lean Healthcare simulation. Participant teams bring real life problems and develop lean solutions to these problems during the week-long course.

Through participating in this course you will:

• Experience the impact of lean practices on a simulated process, including the basics of flow, pull, 5S, standardized work, workload balancing, cross-training and communication.
• Learn how to apply lean techniques to eliminate waste.
• Create Value Stream Maps (VSMs) using healthcare based case studies.
• Sharpen A3 reporting skills for healthcare environments using the Toyota Production System (TPS) methodology.
• Identify specific ways to increase throughput, reduce waste, increase profitability and reduce lead times to make your organization more competitive.

Elements of the course include:

• Overview of Lean systems
• Emergency Department simulation
• The 8 wastes and where to find them
• The lean tools including 5S, layout/flow, point of use storage, visual controls, batch size reduction, standard work, mistake proofing and set-up reduction
• Value Stream Mapping
• A3 Problem solving and A3 thinking
• Lean leadership and change management

Attendees will each receive a copy of Stories From My Sensei, a course notebook and materials for live simulations.

It is recommended students complete the Lean Healthcare Introduction - A Case Study Review (HLTH 1012) course before taking this one.

• Dick Mitchell
• Jennifer Trapp-Lingenfelter
• Kelley Hundt
• Paul Todd
• Tara Barrett

Day 1

• Overview of Lean Systems for Healthcare
• Lean Healthcare Simulation Round 1
• "Foundation" Lean Tools and Exercises
• Lean Healthcare Simulation Round 2

Day 2

• "JIT" Pillar Lean Tools and Exercises
• Lean Healthcare Simulation Round 3
• "Built-in-Quality" Lean Tools and Exercises
• Lean Healthcare Simulation Round 4

Day 3

• Introduction to Value Stream Mapping
• Hands-on Practice: Current and Future State
• Value Stream Mapping Case Study
• Value Stream Mapping Group Exercise

Day 4

• Overview of Toyota Problem Solving
• The A3 Problem Solving Report Process
• The A3 People Development Process
• Hoshin Planning
• Lean Leadership

This course may be applied toward completion of the Lean Healthcare Certificate.