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Negotiation Skills: Conflict Resolution and Influencing Others

Program ID: MNGT 1010P
Program type: Short Courses (weekday)
CEUs: 1.3

There are no sections available for registration to this course at this time.
If you want to request an offering of this course, please contact us.



Course Description

This workshop focuses on proven methods for improving your negotiation and influencing skills. Effective influencers get valued resources, maintain and build relationships, and gain people's trust. Participants explore the five major principles of influence that are universal across cultures; methods for establishing credibility through expertise and relationships; understanding the "dual-concerns" model for conflict management; and discover practical tools that help managers avoid the most common negotiation mistakes.

Learning Objectives

Upon program completion, the participants will be able to:

  • Develop a negotiation and conflict resolution style that builds healthy relationships and gains people's trust
  • Identify the key obstacles to successful conflict resolution and difficult conversations
  • Develop a better understanding of the five key decision making styles
  • Design metrics for measuring progress in improving negotiation skills and mentoring others in the development of their influencing skills
  • Identify best methods for dealing with difficult people

Course Fee

The course fee includes workshop tuition, instructional materials, case studies, lunch, refreshments, parking, and Internet access.

Certificate in Advanced Leadership

This course may be applied toward our Certificate in Advanced Leadership, which may be earned by completing any four of our six 2-day management workshops. Click here for details.

Every effort is made to present this course as advertised; however, circumstances may make it necessary to alter the schedule and/or presenters. For more information on the 2-Day Executive Education Workshops or about the Certificate in Advanced Leadership, contact 404-385-3500.

Instructors

Christina Shalley is a Professor of Organizational Behavior and Human Resource Management in the Georgia Tech College of Management. She received both her PhD in Business Administration and her M.A. in Labor and Industrial Relations from the University of Illinois at Urbana-Champaign. Chris teaches courses in Negotiation and Conflict Resolution, Research Methods, and Human Resource Management. She has won several teaching awards including Outstanding Undergraduate Teacher at the University of Arizona, Business Teacher of the Year at the University of Arizona. Chris teaches executive education programs in the areas of negotiation skills, conflict resolution, and influencing others.

Dennis Nagao is an Associate Professor of Organizational Behavior in the Georgia Tech College of Management. He is also the Faculty Director of the College's Executive Master of Science in the Management of Technology program. Professor Nagao's research interests include team performance and effectiveness, behavioral factors affecting change acceptance and implementation, behavioral decision theory, and mediated group performance. His research and articles have appeared in the Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Journal of Personality, and Social Psychology among others. Professor Nagao received his PhD from the University of Illinois at Urbana-Champaign.


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Related links

Certificate in Advanced Leadership