Course Description
Implement supply chain principles, metrics, practices, and systems to improve a company's financial and service performance. Learn how to develop a comprehensive supply chain strategy to support overall business objectives. Examine the changing and increasingly important role of supply chains in business, supply chain performance measures, and benchmarking procedures. Apply world-class practices for customer service and order processing, inventory planning and management, supply chain integration, transportation, and warehousing into your organization. Explore logistics information systems architectures and implementation strategies; logistics outsourcing strategies; and supply chain organization design alternatives.
At the core of World-Class Logistics & Supply Chain StrategySM is Dr. Frazelle's RightChain™ model for supply chain logistics. RightChain™ projects have yielded more than $2 billion in bottom line impact to date and the RightChain™ model has been adopted as the supply chain management model by major corporations in various industries throughout the world. Typical
projects have a bottom line impact ranging from 1% to 5% of sales, inventory reductions between 20% and 40%, and 20% to 50% improvements in perfect order percentage.
TOUR: Norfolk Southern
Program Director
Edward H. Frazelle, Ph.D., founding director of the Georgia Tech Supply Chain & Logistics Institute (SCL) and President and CEO of Logistics Resources International (LRI), directs the Supply Chain Management Series. As an educator, Dr. Frazelle has trained more than 50,000 professionals in the principles of world-class supply chain logistics; as a consultant he has assisted more than 100 corporations and government agencies in North America, South America, Europe, Asia and Africa in their pursuit of world-class supply chains; as an author he has authored, co-authored, and/or contributed to seven books and over twenty articles on supply chain logistics including Supply Chain Strategy, World-Class Warehousing and Material Handling, Facilities Planning, and The Language of Logistics; and as a professor he has lectured at Cornell, Northwestern, the University of Wisconsin, Waseda University, Kyushu Institute of Technology, and the National University of Singapore. His books have been translated into five languages including Japanese, Chinese, Korean, Spanish, and
Portuguese.
Dr. Frazelle's achievements have been recognized by the Council of Supply Chain Management Professionals, the Warehousing Education and Research Council, the Material Handling Institute, and the Institute of Industrial Engineers. He was recently named Georgia Tech's Outstanding Professional Educator, and is a former president of the International Material Management Society and member of the board of directors for the Warehousing Education &
Research Council.


Outline
RightChain™: The Evolution and Role of Supply Chain Logistics in Business
- Logistics vs. Supply Chain Management
- Logistics by the Numbers
- Logistics & Supply Chain Master Planning
- Logistics and Supply Chain Management in Corporate Strategy
- Supply Chain Logistics and Finance
RightViews™: Logistics Activity Profiling and Data Mining
- Customer Activity Profiling
- Inventory Activity Profiling
- Supply Activity Profiling
- Transportation Activity Profiling
- Warehouse Activity Profiling
RightScores™: Supply Chain Performance, Cost and Value Measures
- Total Logistics Cost Analysis and Ratios
- Perfect Order Percentage Analysis
- Inventory Turn and Fill Rate Analysis
- Purchase and Customer Order Cycle Time Analysis
- Logistics Productivity Indicators
- Logistics Performance Gap Analysis
- Logistics Project Justification
- Benchmarking for Logistics and Supply Chain Management
RightServe™: World-Class Customer Service & Order Processing
- Customer Service Performance Measures
- Customer Service Policy Optimization
- SKU Rationalization & Valuation
- Customer Valuation Analysis
- Customer Satisfaction Analysis
RightStock™: World-Class Inventory Planning and Management
- Inventory Performance Measures
- Forecasting Optimization
- Optimize Lot Sizes
- Optimize Fill Rates and Safety Stock
- Safety Stock Optimization
- Inventory Control & Deployment Policies
- Inventory Management Systems
RightBuys™: World-Class Sourcing & Procurement
- Supply Performance Measures
- Make vs. Buy Analysis
- Optimize Sourcing
- Supplier Certification and Integration
- Manufacturing Logistics
- Procurement Logistics
- e-Procurement Strategies
- Inbound Logistics Optimization
- Postponement Schemes
RightTrips™: World-Class Transportation & Distribution
- Transportation Performance Measures
- Optimize Transportation Networks
- Routing & Scheduling Optimization
- Shipment Planning & Management
- Mode and Carrier Optimization
RightHouse™: World-Class Warehousing & Material Handling
- Warehouse Performance Measures
- World-Class Practices in Receiving and Putaway
- Storage Optimization
- Order Picking Principles
- Unitizing and Shipping Optimization
- Warehouse Workforce Strategies
RightTools™: Logistics & Supply Chain Information Systems
- Customer Relationship Management Systems
- Inventory Management Systems
- Supplier Relationship Management Systems
- Transportation Management Systems
- Warehouse Management Systems
- Web-Based Logistics
RightSource™: Logistics Outsourcing: If, When and How
- Third-Party Logistics: If, When and How
- 3PL Industry Review
- 3PL Selection, Negotiation & Contracting
RightTeam™: Supply Chain Organization Design and Development
- Design and Develop Supply Chain Organizations
Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter
the schedule and/or presenters.
· RightChain™ and its subsidiary marks as indicated in this publication are trademarks of Logistics Resources International. All rights reserved.
· World-Class Logistics & Supply Chain StrategySM, World-Class
Warehousing & Material HandlingSM, World-Class Inventory
Planning & ManagementSM, World-Class Transportation & DistributionSM, World Class Sourcing & ProcurementSM, and World-Class Customer Service & Order ProcessingSM are service marks of Logistics Resources International. All rights reserved.
For more information, please contact Georgia Tech Supply Chain & Logistics Institute at (404) 894-2343.
Supply Chain Management Series
The Supply Chain Management Series (SCMS) are proven, practical, interactive, and dynamic seminars objectively presenting best practices and tools for maximizing financial, service, and quality performance across the entire supply chain. They have been presented since 1991 to more than 10,000 professionals throughout the world. The series includes four courses developed and taught by Dr. Ed Frazelle.
At the core of each course is Dr. Frazelle's RightChain™ model for supply chain logistics. RightChain™ projects have yielded more than $2 billion in bottom line impact to date. The RightChain™ model has been adopted as the supply chain management model by many major corporations in a variety of industries around the world. Typical projects have a bottom line impact ranging from 1% to 5% of sales, inventory reductions between 20% and 40%, and 20% to 50% improvement in perfect order percentage.
SCMS courses are offered live, on-site, and online.
Overall Series Benefits
- Develop and benchmark supply chain performance metrics
- Reduce and manage supply chain costs
- Optimize supply chain networks
- Optimize supply chain inventory
- Improve customer service
- Outsource logistics operations
- Select supply chain information systems
- Secure a supply chain
Supply Chain Management Series Approach to Education
The SCMS was created to close the educational gap in supply chain logistics and help prepare professionals to anticipate and solve problems. One major contributing factor to the lack of success in supply chain logistics initiatives is that most professionals working in this discipline are not educated in supply chain logistics. More than 90% of the professionals working in supply chain and logistics lack an undergraduate, graduate, or professional logistics degree,
which is a major contributing factor to the lack of success in supply chain logistics initiatives.
The four courses in the series are designed for professionals and managers across the entire supply chain (procurement, manufacturing, distribution, transportation, warehousing, and
retail) who need university-based education and credentials to prepare them for increasing responsibilities in logistics and supply chain management.
Program Fee
For on-campus courses, the program fee includes continental breakfasts, lunches, breaks, and all classroom materials. For online courses, the program fee includes online access to the course
website for twelve months. Checks made payable to Georgia Tech are accepted for payment, as well as VISA, MasterCard, American Express, or Discover cards. Note that your credit card will be charged as soon as your registration is received. Registrants should make payment arrangements prior to the start of the program. Advance payment arrangements are required to guarantee your place in the program. If a program registrant
must cancel, a substitution or transfer to another program can be made.
If the Georgia Tech Supply Chain & Logistics Institute must cancel a program, registrants will receive a full refund. Georgia Tech, however, cannot assume the responsibility for other costs incurred. Due to program enrollment limits, early registration is encouraged. Registrations will be acknowledged by a letter of confirmation from Professional Education.
Discount
If you have attended a SCL program before or are a member of CSCMP, the discounted course fee is $3,575. Members of INFORMS, NASSTRAC, AST&L, and the Atlanta Logistics Innovation Council may also receive the discounted rate of $3,575 for this course.
Certificate Program
Click here for details about the Supply Chain & Logistics Certificate program.

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Please note that our online offering requires Real Player.
Recommended System Requirements
- 500 MHz Intel Pentium III processor or greater (supports simultaneous record/playback features)
- 128MB of RAM
- High-speed Internet connection (audio/video)
- Full Duplex sound card and speakers
- 65,000-color video display card set to display at 800x600 or higher (video)
- Windows 98SE, Windows ME, Windows 2000 with Service Pack 2 or later, or Windows XP
- Internet Explorer 6.0 or later
- If using Screen-Reader software: JAWS (v4.02 or greater recommended) or WindowEyes (v4.21 or greater)
- Current version of the RealPlayer. Current Version is 10.0. (available for free download)
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On-Site Programs
Do you have 10 or more employees in need of training? If so, contact Tammy Artosky at tammy.artosky@isye.gatech.edu or 404-894-1713 for more information on:
- Volume discounts for on-campus training
- Customized training at your location
- Remote access to Georgia Tech's on-campus course
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