Course Description
Logistics is looked upon as a key corporate leverage point for simultaneously increasing shareholder and customer value. However, the formal links between logistics performance, cost, and value are not yet well defined.
Productivity translates into operating and capital cost reductions and increases shareholder value. Improve your logistics performance in customer service, fill rate, response time, inventory turns, receivables, transportation efficiencies, and warehousing.
Learn the link between logistics performance, cost, and shareholder value; define a full and complementary set of logistics performance benchmarks; and see how to use logistics performance gap analysis to justify new logistics initiatives.
TOUR: CAT Logistics
This course is part of the Supply Chain Innovation Series.
What You Will Learn
- Characteristics of effective performance measurement systems
- Define metrics
- Set effective targets
- Setup a logistics performance measurement program
- Design Supply Chain Scoreboards™
- Define a metrics implementation plan
- Define data requirements for performance measurement
- Implement logistics performance measures
- Benchmark logistics performance
- Tie logistics performance to compensation plans
- Develop balanced and comprehensive logistics performance measures
- Use logistics performance measures for project justification
- Measure the financial, productivity, quality, and cycle time performance for supply chains, logistics operations, customer service, inventory management, procurement, transportation, and warehousing
Who Should Attend
- Buyers and planners
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- Manufacturing engineers
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- Customer service managers
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- Material managers
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- Distribution operations managers
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- Operations managers
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- Warehouse operations managers
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- Planning managers
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- Import/export managers
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- Procurement analysts
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- Industrial engineers
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- Procurement managers
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- Logistics directors
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- Shipping managers
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- Logistics managers
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- Supply chain managers
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- Logistics project managers
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- Traffic managers
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- Manufacturing analysts
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- Supply chain vice presidents
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Course Materials
Participants receive a course notebook.
Course Administrator and Instructor
 Edward H. Frazelle, Ph.D., founding director of the Georgia Tech Supply Chain & Logistics Institute (SCL) and President and CEO of Logistics Resources International (LRI), directs the Management Series. As an educator, Dr. Frazelle has trained more than 50,000 professionals in the principles of world-class supply chain logistics; as a consultant he has assisted more than 100 corporations and government agencies in North America, South Europe, Asia and Africa in their pursuit of world-class supply chains; as an author he has authored, co-authored, and/or contributed to seven books and over twenty articles on supply chain logistics including Supply Chain Strategy, World-Class Warehousing and Material Handling, Facilities Planning, and The Language of Logistics; and as a professor he has lectured at Cornell, Northwestern, the University of Wisconsin, Waseda University, Kyushu Institute of Technology, and the National of Singapore. His books have been translated into five languages including Japanese, Chinese, Korean, Spanish, and Portuguese.
Dr. Frazelle's achievements have been recognized by the Council of Supply Chain Management Professionals, the Warehousing Education and Research Council, the Material Handling Institute, and the Institute of Industrial Engineers. He was recently named Georgia Tech's Outstanding Professional Educator, and is a former president of the International Material Management Society and member of the board of directors for the Warehousing Education & Research Council.
Course Outline
Introduction to Supply Chain Logistics Performance Measurement
- Motivations to Measure
- Ways to Measure
- How to Sell a Metrics Program
- Characteristics of Successful Measurement Systems
- Defining Metrics, Setting Targets, and the Process of Measurement
- The Ins and Outs of Benchmarking
Logistics & Supply Chain Performance Models
- Total Corporate Performance Models
- Logistics and Supply Chain Scoreboards™
- Logistics Activity Based Costing
- Linking Individual Performance to Total Logistics Performance
Total Logistics Performance Metrics & Benchmarks
- Finance Metrics and Benchmarks
- Logistics Value Added, Total Logistics Cost, Total Logistics Cost Ratios, Total Landed Cost
- Productivity Metrics & Benchmarks
- Logistics Hours Per Order
- Quality Metrics & Benchmarks
- Perfect Order Percentage
- Cycle Time Metrics & Benchmarks
- Total Logistics Response Time
Customer Response Metrics & Benchmarks
- Finance
- Total Cost to Serve, Total Response Cost, SKU Profitability, Customer Profitability, Customer Lifetime Value
- Productivity
- Customer Service Transactions per Hour
- Quality
- Order Entry Accuracy, Order Communication Accuracy
- Cycle Time
- Order Entry Time, Order Processing Time
Inventory Management Metrics & Benchmarks
- Finance
- Inventory Valuation Techniques, Inventory
Carrying Cost, Inventory to Sales Ratios, Gross Margin Return on Inventory
- Productivity
- Inventory Turn Ratios, Inventory Planner Productivity
- Quality
- Forecast Accuracy, Inventory Accuracy, Fill Rates, Inventory Performance Index (IPI), Inventory Quality Ratio (IQR), Order Communication Accuracy
Supply Management Metrics & Benchmarks
- Finance
- Total Cost to Receive, Vendor Total Logistics Cost
- Productivity
- Purchase Orders per Hour, Buyer Effectiveness Index
- Quality
- Vendor Fill Rates, Perfect Purchase Order Percentage
- Cycle Time
- Purchase Order Cycle Time
Transportation Management Metrics & Benchmarks
- Finance
- Total Transportation Cost and Cost Ratios, Transportation Activity-Based Costing
- Productivity
- Vehicle and Container Utilization, Driver Productivity, Carrier Management Productivity
- Quality
- On-Time Arrival Percentage, On-Time Departure Percentage, Perfect Delivery Percentage
- Cycle Time
- In-Transit Times, In-Transit Time Variability
Warehouse Metrics & Benchmarks
- Finance
- Total Warehousing Cost, Warehousing Cost Cost Ratios, Warehouse Activity-Based Costing
- Productivity
- Storage Density, Operator Productivity Measures, Material Handling Equipment Utilization, Dock Utilization
- Quality
- Putaway Accuracy, Inventory Accuracy, Picking Accuracy, Shipping Accuracy
- Cycle Time
- Dock-to-Stock Times, Warehouse Order Cycle Time
Logistics & Supply Chain Project Justification Techniques
- Logistics Performance Gap Analysis
- Logistics Impact Analysis
Logistics & Supply Chain Activity Profiling & Data Mining Supply Chain Scoreboard™ Design
Supply Chain & Logistics Certificate
This course counts as two points toward the Supply Chain & Logistics Certificate. Participants who complete multiple SCL online and/or live courses can qualify for the Supply Chain & Logistics Certificate. Completion of a minimum of eight points is required.
TLI-151 |
